Terms & Conditions

Installation

Our products should be installed by a competent person with expertise in DC battery electric systems and preferably familiar with our product ranges.  If you are attempting a self install without knowledge of the equipment you accept full liability and responsibility for your actions and agree to primarily seek advise from other self installers.  Our technical support will assist professional and competent installers and may, at our discretion, give some limited guidance for self installers.

Consumer Returns

All our standard stocked products have a no quibble 14 day returns policy.  Unwanted items must be returned in saleable condition and complete unopened original packaging for a full refund.  You must pay return shipping costs.  Returns must be made within 14 days from the delivery date, after this period we cannot accept returns.  A return can be actioned by logging into your account and choosing the item to return and following the instructions given, which will then provide you details of where to return the item.

Special order items are handled on a case by case basis and we may not be able to accept a return of a special ordered or customised item.

Exceptions to the above:

Large, hand delivered solar panels will incur a 20% restocking fee, if customers request a return through purchase error or change of mind.  Also collection and re-delivery charges will also apply for the collection and replacement of these goods.

Wet lead acid batteries cannot be uplifted, due to their nature they are either hand delivered in specialist vehicles or professional wrapped for transport.  Returns of these wet batteries are only accepted if the customer either arranges a hand delivery courier back to us or personally returns them to our warehouse.

Sealed or lithium battery returns are only accepted if in their unopened retail box and also incur a 20% restocking fee.  The original packaging must be used for the return and photographs taken prior to repackaging, in case of damage en-route back to us.

Solar thermal – This is hand delivered due to fragile nature.  Returns must be collected by the same team, minimum £75+VAT charge for collecion and also a 15% restocking fee is incurred.

Warranty

Any warranty issues within 1 year of your purchase we will help handle for you.  The warranty replacement must be approved by the manufacturer and then depending on the item you are responsible for returning the item to us or sometimes to the manufacturer for a warranty replacement.  Some manufacturers will charge return shipping costs.  Warranty replacements usually take 5 – 30 working days depending on manufacturer.  In the event you need to use a manufacturers warranty beyond 1 year of your purchase from us you must talk directly with the manufacturer.  For our ‘main stocked’ items we will also try to help where possible beyond 1 year.

Errors and Omissions.

Whilst we make every effort to ensure all information is accurate, there may be errors, omissions or old information displayed on our website and we cannot be held liable for any errors or omissions on our website, listings or communications.  If the product isn’t suitable due to an error or omission then our Returns policy would allow it to be returned.  All advice given on installation from us is purely guidance and should always be checked with both a qualified installer and the relevant product documentation, we cannot be held liable for any adverse events from our communications.

Cancellations

We withold the right to cancel your order and refund in full at any time, for any reason, before the order is fulfilled.

Shipping Policy

Returns Policy

We offer a 14-day, no-quibble returns or replacement policy because we want you to be totally satisfied with your purchase.

If you are unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 14 days of receiving it. We will pay for your return postage on a faulty item as long as you send it using Royal Mail 2nd class recorded delivery.

Please keep in mind the following:

• Non-faulty items returned after 14 days and/or not in their original, undamaged packaging can only be exchanged for store credit – 15% off the items returned.
• Items returned within 14 days but not in their original and undamaged packaging will also incur a -15% charge per package.
• If you return an item that doesn’t adhere to our returns procedure or doesn’t include a returns form, you may be liable for a £10 administration fee
• Individual items from a bundle can’t be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.

Before you return your item, please make sure that:

• You follow our returns process (outlined below)
• The goods and packaging are undamaged

IMPORTANT: We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.

What delivery method do I need to use when returning an item?

You must send the goods back to us via Royal Mail 2nd class recorded delivery. Refunds on faulty items returned are reimbursed within 5 working days.

Can I return just one item from multiple purchases?

Yes.

Returning faulty goods

If your item is faulty, you need to follow the returns policy, where you will be able to state that it’s faulty. The product will then arrive at our warehouse for testing.

Returning an item within the warranty

If you have a warranty and want to return a faulty item, you just need to follow our standard returns process. When we receive your item, we will then check that it’s within warranty and for any faults before arranging a replacement.